The website is operated by Mulberry Lane (ABN: 60715670891). Your use of the website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out below ("Terms and Conditions"). Your use of the website constitutes your agreement to the Terms and Condition.

Mulberry Lane reserves the right to amend the Terms and Conditions at any time and without notice to you. Your continued use of the website after any amendment becomes effective constitutes an agreement by you to abide and be bound by the Terms and Conditions, as so amended.

Capacity

The products on the website are only available for sale to individuals who can make legally binding contracts. The products are not available to persons under the age of 18 years and any other persons who are legally prohibited from entering into binding contracts.

Orders

Any order placed by you in the manner described in this website is an offer by you to purchase a particular product for the price (including the delivery and other charges and taxes) specified in this website at the time you place your order on these Terms and Conditions. Mulberry Lane reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Your contract with us only comes into existence when it forwards confirmation of receipt of your order and payment.

Prices and Goods and Services ("GST") and Other Taxes

Prices of products and services and delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability.

Prices displayed on this website are inclusive of GST applied at the rate of 10%.

Risk and Title

Mulberry Lane will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you upon their delivery to or collection by a postal or courier service. You should consider whether to obtain any suitable insurance.

Refunds & Returns

The circumstance in which we are obliged to make a refund or return is detailed in our Returns Policy.

Limitation of liability

Mulberry Lane will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorized access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if we have been advised of the possibility of such damages.

Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions, however, the liability for us on any breach of such term, condition or warranty shall be limited, at the our option, to any one or more of the following:

  • if the breach relates to goods:
    • the replacement of the goods or supply of equivalent goods;
    • the repair of such goods;
    • the payment of the cost of replacing the goods or of acquiring equivalent goods; or
    • the payment of the cost of having the goods repaired; and
  • if the breach to relates to services:
    • the supplying of the services again; or
    • the payment of the cost of having the services supplied again.

Information & Content

The material on this website is intended only to provide a summary and general overview on matters of interest.

This website and the information contained within it, is subject to continuous change and although we attempt to ensure the content is correct and current we do not guarantee its currency nor correctness due to delays, errors and omissions which may occur.

To the maximum extent permitted by law, Mulberry Lane takes no responsibility whatsoever to you or anyone else for any loss or damage suffered as a result of or in connection with the use of this website or any of its content. This includes, but is not limited to, the transmission of any computer viruses and any subsequent constructive loss which may occur. We recommend that prior to downloading any files, photos or articles, an appropriate virus check should be conducted.

Mulberry Lane may at times provide links to other sites for your convenience, however we take no responsibility as to the accuracy or currency of information on those sites. We do not endorse any information, goods or services referred to within the sites and our provision of links should not be taken to be an endorsement.

Mulberry Lane authorises printing of content for personal use only and, all other use, copying or reproduction of this website or any part of it is prohibited (except to the extent permitted by law).

Payments and Delivery

Payment

Mulberry Lane accepts the following payments

Credit Card:  We accept Visa, Mastercard.

Payment in full must be received before orders are dispatched. Mulberry Lane uses the very secure PayPal credit card facility. Please allow an extra 5 days for Personal cheques to be cleared before goods are dispatched.

All prices are GST inclusive.

Delivery and Local Pickup

Mulberry Lane uses Australia Post to deliver all our packages.

Your order will be processed within 24-48 hours if placed on a business day. Delivery to all areas in Australia is within 2-5 Business Days. These delivery times are an estimate only and as such Mulberry Lane cannot be held responsible for late deliveries or loss or damage relating to late deliveries.

Mulberry Lane also provides the option of local pickup at our store 421 Banna Avenue, GRIFFITH, NSW

Please note that when shopping during a sale the processing time for your order may be delayed - if you do require items urgently please email us at ordersonline@mulberrylane.com.au

Returns Policy

If, for any reason, you are not happy with the product that you have purchased on-line, Mulberry Lane is happy to exchange the item/s or provide you with a credit note, providing that the product is returned to us undamaged and in its original condition. It is the customer's responsibility to pay all freight charges to return the item.

If goods are faulty, wrongly described or different from a sample shown, you may choose between a refund, exchange or a credit. Please see instructions below for Defective Items.

Defective Items

Please call us on 02 6964 0421 for a returns authorization number, no returns will be accepted without this number.

Defective items must be returned to the following address:
Mulberry Lane
421 Banna Avenue
GRIFFITH NSW 2680

Items must be returned within (14) fourteen days of the purchase date to be eligible for replacement. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered.

*Original condition means unused, unmarked, unlaundered and in original packaging

How to Return your Item

Please call Mulberry Lane on 02 6964 0421. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation Number (RAN). You must obtain a RAN number immediately so as to ensure that you are eligible for a replacement or refund.

Send your item to the return address provided. Please ensure that your RAN number is clearly displayed on the return packaging.

As soon as the return has been received, a replacement product will be shipped.

IMPORTANT

The return must be received by Mulberry Lane within (14) fourteen days of the RAN number being issued.

Replacement product will only be shipped after the faulty item has been received by mulberrylane.com.au.

All returns must have a RAN number.

Any item that is returned to mulberrylane.com.au without a RAN number will be returned to sender.

If you feel that your return falls outside of our policy, please call Mulberry Lane on 02 6964 0421 to confirm if your return can be accepted.

 

Disclaimer

The material on this website is intended only to provide a summary and general overview on matters of interest.

This website and the information contained within it, is subject to continuous change and although we attempt to ensure the content is correct and current we do not guarantee its currency nor correctness due to delays, errors and omissions which may occur.

To the maximum extent permitted by law, Mulberry Lane takes no responsibility whatsoever to you or anyone else for any loss or damage suffered as a result of or in connection with the use of this website or any of its content. This includes, but is not limited to, the transmission of any computer viruses and any subsequent constructive loss which may occur. We recommend that prior to downloading any files, photos or articles, an appropriate virus check should be conducted.

Mulberry Lane may provide links to other sites for your convenience, however we take no responsibility as to the accuracy or currency of information on those sites. We do not endorse any information, goods or services referred to within the sites and our provision of links should not be taken to be an endorsement.

Mulberry Lane authorises printing of content for personal use only and, all other use, copying or reproduction of this website or any part of it is prohibited (except to the extent permitted by law).